FREQUENTLY ASKED QUESTIONS

Have more questions?
When it comes to STD testing, we know you have questions. We also know you might not want to ask your regular doctor about getting tested. We’re here to help. We’ve collected some of the most common questions we get asked so you can get the answers you need. We care about your health, your privacy and your peace of mind.

Q. Can I get tested today?
ANSWER:  Yes! After you choose your online STD tests, you will pick a local STD testing center convenient to you – you will NOT need to make an appointment to get tested. If the local STD center has closed, you can get STD tested at any time the following business day.

Q. How accurate is STD testing? Could my results be wrong?
ANSWER:  We use the same STD tests that you would receive at a hospital – so be assured you are testing with the most accurate tests available. Just print out your Lab Order Requisition form supplied after you check out (it will be sent via email), and bring it to your chosen local STD testing center during their normal business hours. If you order tests after the local STD center has closed, you can get STD tested at any time the following business day. We recommend that you wait at least 2 weeks after the possible exposure to be tested to ensure the most accurate results and to avoid the possibility of a false positive.

Q. What happens if I test positive?
ANSWER:  You will speak with a certified expert STD doctor to help you interpret results and discuss any concerns you may have and guide you through the next steps.

Q. Are my results 100% confidential?
ANSWER:  Yes, your sexual health is a private matter and we treat it as such with 100% confidentiality. We will never share any of your information, including your STD test results, other than when a positive result is required by law to be provided to the State Health Department for statistical purposes.

Q. What is a Sexually Transmitted Disease (STD)?
ANSWER:  STDs, also known as Sexually Transmitted Diseases, are transmitted through unprotected sexual intercourse, intravenous drug use, or nonsexual contact such as childbirth or breastfeeding. Having unprotected sex with someone infected with an STD will more than likely lead to an infection. Examples of STDs include gonorrhea, syphilis, HIV, herpes, chlamydia, and hepatitis. If you believe you may be infected with an STD, you need to get tested immediately. Call (772) 444-6658 to speak to one of our counselors or chat with us live.

Q. Do I have a Sexually Transmitted Disease (STD)?
ANSWER:  STDs are more common than most people believe. Some STDs do not show symptoms, so the only way to confirm that you are infected is to get tested. You can unknowingly be infected and transmit STDs to others. You are at risk if you have come in contact with an STD-infected person.

Q. Should I get tested for an STD even though I do not show symptoms?
ANSWER:  Yes. If you have engaged in unprotected oral, vaginal, or anal sex, getting tested for STDs is important. Although many STD infections do not show symptoms, it is still possible to spread them. Getting tested will put you at ease and help you begin any needed treatment.

Q. Where can I get STD testing?
ANSWER:  We have over 4,000 nationwide testing locations that provide fast, confidential STD tests. Call (772) 444-6658 or order online from our list of FDA-approved tests.

Q. How do you test for STDs?
ANSWER:  Our chlamydia and gonorrhea tests are performed using a urine sample. HIV, oral herpes, genital herpes, hepatitis A, B, and C, and syphilis tests are performed using a blood sample. Samples are drawn at one of our testing centers with no paperwork to fill out or embarrassing questions to answer.

Q. What differentiates STDTesting247.com from other testing services?
ANSWER:  We are a testing service that is FDA-approved for RNA HIV Early Detection testing. Our HIV RNA test yields conclusive results 9 to 11 days after exposure to the virus, as opposed to the 28 day waiting period required by other HIV early detection tests. STDTesting247.com provides your test results in 2-3 days. We are the only testing service that includes hepatitis A in our comprehensive STD Test Panel.

Q. What are the symptoms of STDs?
ANSWER:  Common STD symptoms include sores on the genitals, discharge, itching, a burning sensation during urination, dark or smelly urine, strange rashes or spots on your body, bumps, blisters, warts, or lesions on the genitals, unusual odors, and white spots in your pubic hair. Remember: Many STDs do not show symptoms.

Q. Which STD test do I need?
ANSWER:  If you are at risk for one STD, you are at risk for all STDs. Our comprehensive 8 Test Panel checks for chlamydia, gonorrhea, oral herpes, genital herpes, HIV-1, hepatitis B, & C, and syphilis. Use our personalized STD Test Recommendation Tool to build a test panel that is right for you.

Q. Do I need a physical exam to get tested for STDs?
ANSWER:  No, all of our STD tests are performed using a small blood or urine sample. There is no swabbing or physician examination necessary.

Q. Is there anything I need to know or do before visiting a test center?
ANSWER:  None of the tests we offer require fasting or any other preparation. If the test package you purchased includes gonorrhea or chlamydia, do not urinate for at least one hour prior to visiting the test center.

Q. How soon will my test results be available?
ANSWER:  Most results are available 2 to 3 days after you visit the testing center. Certain states have regulations requiring additional processing time. Call us anytime at (772) 444-6658 for an update on the status of your results.

Q. Are STDs curable?
ANSWER:  Most sexually transmitted diseases (STDs) are curable if detected early though some, like HIV and herpes, can only be managed.

Q. Can I get the same STD multiple times?
ANSWER:  Yes. Treatment for an STD does not protect you from contracting the same or other STDs in the future. You should get tested if you have had unprotected sex regardless of whether you have had treatment in the past. Re-infections are common if you fail to complete your prescribed treatment. It is also possible to have more than one STD at a time.

Q. How long should I wait after exposure to test for STDs?
ANSWER:  STDs have different development cycles, so the waiting period differs. Testing for all of the most common STDs (HIV, chlamydia, gonorrhea, syphilis, oral and genital herpes, and hepatitis A, B, and C) is the best way to ensure a clean bill of health. If you are unsure about the best time to test for any STD, call support at (772) 444-6658. They are available to assist you 24/7. We recommend that you wait at least 2 weeks after exposure to be tested and to avoid the possibility of a false positive.

Q. Can I access my STD test results on my mobile phone?
ANSWER:  Yes, your results are sent in a PDF format attached to your results email. Most smartphones can open and display PDF files.

Q. Do you accept health insurance?
ANSWER:  No. We do not accept health insurance to protect your privacy. When you use health insurance to pay for STD testing services, your insurance company is automatically notified.

Q. What will the charge appear as on my credit card monthly statement?
ANSWER:  To protect your privacy, our charge will appear as “PHAS Group” on your statement.

Q. What is your cancellation policy?
ANSWER:  You may cancel your order any time before your visit to the test center. Refunds will be issued within 24-48 hours of cancellation minus a 20% cancellation fee. Telehealth service can be cancelled at any time by contacting Customer Care, at (772) 444-6658.  All paid membership fees will be refunded if cancellation is made within 30 days of registration date.

Q. I am monogamous, but tested positive for an STD. Did my partner cheat on me?
ANSWER:  Not necessarily. Some STDs can remain dormant and show no symptoms for years. If you are in a monogamous relationship, have not cheated on your partner, and recently tested positive for an STD, it could be due to an STD you have had for a long time without knowing. It is possible that your partner did not cheat on you.

Q. Is there a way I can avoid contracting STDs?
ANSWER:  Yes, you can avoid contracting STDs by abstaining from unprotected sexual intercourse and intravenous drug use. Being in a monogamous relationship helps minimize the incidence of infections, but does not provide any guarantees. Getting tested annually and being aware of you and your partner’s sexual health can help you know if you are STD-positive. Getting treatment for any STDs you may contract helps you become STD-free.

Q. Can I get an STD if I am a virgin?
ANSWER:  Yes, it is possible to get an STD even if you are not sexually active. STDs like oral herpes and HPV can be transmitted through kissing or oral sex. Abstaining from all kinds of sexual activity and intravenous drug use are the only ways to completely avoid contracting an STD.

Q. Do Condoms prevent all STDs?
ANSWER:  Latex or polyurethane condoms help prevent transmission of most STDs but even condoms are not 100% guaranteed to prevent all infections.

Q. Is a Cold Sore a symptom of Herpes?
ANSWER:  Yes. Cold sores are a symptom of Herpes Simplex Virus-1 (Herpes 1). They are easily transmitted through kissing or oral sex.

Q. Can STDs be transmitted through kissing?
ANSWER:  Though some STDs like Herpes-1 can be transmitted through mouth-to-mouth contact, most STDs are transmitted through sexual intercourse.

Q. Is there a difference between HIV and AIDS?
ANSWER:  HIV or Human Immunodeficiency Virus is the virus responsible for causing AIDS (Acquired Immune Deficiency Syndrome). There is a difference between being HIV positive and having AIDS. Many patients diagnosed with HIV may not develop full-blown AIDS for many years. HIV, once contracted, attacks a person’s immune system and over time may cause the person to become ill with other diseases due to a weak immune system. The Centers for Disease Control and Prevention (CDC) defines an AIDS patient as someone that develops other illnesses as a result of the weakening of their immune system from HIV. These could include persons with T-cell or CD4+ count of less than 200. If you suspect an HIV infection, the first step is to get confirmation through proper testing. You also need to see a doctor to properly diagnose your condition.

Q. Why should I trust STDTesting247.com to perform these STD tests and provide results?
ANSWER:  Our tests are FDA-approved and the labs are CLIA-certified. Our testing processes have been thoroughly vetted by medical diagnostic experts to ensure they meet and exceed all lab testing standards for accuracy, integrity and confidentiality. Our testing methods are closely supervised for quality control. You can use our STD testing services with confidence. We offer guaranteed private STD testing.